Last updated: August 2026. Please read all policies carefully before placing an order.
Company Name: NovaHelix Limited
Jurisdiction: Hong Kong
Registration: 80943311
Registered Address:
FLAT 2304, 23/F HO KING,
COMM CENTRE,
2-16 FA YUEN STREET,
MONG KOK HONG KONG
Contact: Novahelix1@outlook.com
All products offered for sale by NovaHelix Limited ("Novahelix", "we", "us", "our") are supplied exclusively for in vitro laboratory research purposes. No product sold by Novahelix is intended for, or approved for, human consumption, human administration, veterinary use, or animal consumption of any kind.
By placing an order with Novahelix, the buyer unconditionally warrants and represents that:
Novahelix reserves the right to refuse or cancel any order where there is reasonable cause to suspect that products may be purchased for any purpose other than legitimate laboratory research.
To place an order with Novahelix, you must:
By completing a purchase, you confirm that you meet all eligibility criteria set out in these Terms and Conditions, including the research use only requirements in clause 1. Novahelix may at its sole discretion request verification of research credentials before processing an order.
Orders placed through the Novahelix website are accepted subject to stock availability at the time of processing. Placement of an order does not constitute a binding contract until Novahelix confirms acceptance of the order via email dispatch confirmation.
All prices displayed on the Novahelix website are in Australian Dollars (AUD). Novahelix reserves the right to update prices at any time without notice; the price applicable to your order is the price confirmed at the time of successful checkout.
Our online payments are processed through our Hong Kong-based merchant accounts, including Stripe and PayPal. Although your purchase is charged in AUD, some Australian banks and card providers may classify the payment as an international transaction because our payment processing entity is located in Hong Kong. Your bank or card provider may charge an international transaction or foreign merchant fee. These fees are determined and charged by your financial institution and are not collected by us. See Payment Processing & International Transaction Fees.
Payment must be received and cleared in full before any order is dispatched. Novahelix does not dispatch goods against pending or unconfirmed payment. Accepted payment methods are displayed at checkout.
Novahelix reserves the right, in its absolute discretion, to cancel any order at any time before dispatch, for any reason including but not limited to: suspected non-research use, stock discrepancies, pricing errors, fraud detection flags, or incomplete buyer information. In the event of cancellation, a full refund will be issued to the original payment method within 5 business days.
Novahelix makes reasonable efforts to ensure that product descriptions, purity values, and specifications published on the website are accurate and current. However, you acknowledge that:
A Certificate of Analysis (COA) from an independent, accredited testing laboratory is provided with every order. The COA documents HPLC purity, mass spectrometry identity confirmation, and endotoxin testing results for the specific lot of compound included in your order. Lot numbers on delivered product correspond to the COA provided.
Novahelix updates COA documentation whenever a new batch is received. If you require documentation for a specific lot number, contact Novahelix1@outlook.com with your order reference.
All content on the Novahelix website, including but not limited to text, images, research guides, documentation, branding, logos, trade marks, and design, is owned by or licensed to NovaHelix Limited and is protected by Hong Kong and international intellectual property laws. You may not reproduce, distribute, modify, or republish any content from the Novahelix website without prior written permission from Novahelix.
To the maximum extent permitted by law, Novahelix's total liability to you in connection with any order, product, or claim arising under or in connection with these Terms and Conditions shall be limited to the purchase price actually paid by you for the relevant product.
Novahelix expressly excludes liability for:
Products are sold "as supplied" for in vitro research purposes. No warranty or representation is made beyond those required by applicable law that cannot be excluded by contract.
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any right or remedy that cannot be excluded, restricted, or modified by agreement under the laws of Hong Kong. Where Novahelix's liability cannot be excluded under applicable law, Novahelix's liability is limited to the extent permitted by that law, which may include (at Novahelix's election) the replacement of goods or the resupply of equivalent goods.
These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong. You irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong and any courts competent to hear appeals from those courts, for the determination of any dispute arising in connection with these Terms and Conditions or any product purchased from Novahelix.
Novahelix reserves the right to update, amend, or replace these Terms and Conditions at any time without prior notice. The updated Terms and Conditions will be published on this page with a revised "Last updated" date. Your continued use of the Novahelix website or placement of an order following the publication of any changes constitutes your acceptance of the revised Terms and Conditions. It is your responsibility to review these Terms and Conditions periodically.
If any provision of these Terms and Conditions is found to be invalid, unenforceable, or illegal under applicable law, that provision will be deemed severed from the Terms and Conditions, and the remaining provisions will continue in full force and effect.
These Terms and Conditions, together with any other policies referenced herein, constitute the entire agreement between you and Novahelix in relation to your use of the Novahelix website and the purchase of products, and supersede all prior agreements, representations, warranties, and understandings between the parties with respect to the subject matter hereof.
NovaHelix Limited ("Novahelix", "we", "us", "our") is a company registered in Hong Kong (Registration 80943311). This Privacy Policy explains what personal information we collect, how we use it, and how we protect it, in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO).
We collect personal information that is necessary to process and fulfil your orders and to provide customer support. The categories of personal information we may collect include:
We use the personal information we collect for the following purposes:
We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We do not use your personal information for automated decision-making or profiling in any manner that produces legal or significant effects for you.
The Novahelix website uses cookies and similar tracking technologies to operate certain website functions and to understand how visitors use the site. The categories of cookies we use include:
We retain personal information for as long as it is necessary for the purposes for which it was collected, subject to any longer retention period required by law:
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:
To exercise any of these rights, please contact us at Novahelix1@outlook.com. We will respond to all valid requests within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong at www.pcpd.org.hk.
We share your personal information only where necessary to provide services to you, or where required by law. Third parties who may receive your information include:
Novahelix takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures we employ include:
No method of transmission over the internet is completely secure. While we implement reasonable safeguards, we cannot guarantee the absolute security of personal information transmitted to us via the internet.
This Privacy Policy is governed by the Hong Kong Personal Data (Privacy) Ordinance (PDPO). NovaHelix Limited is a company registered in Hong Kong (Registration 80943311). Registered address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG.
For any questions, requests, or complaints relating to this Privacy Policy or our handling of your personal information, please contact us at Novahelix1@outlook.com.
Orders are processed and dispatched after payment confirmation. A dispatch confirmation email containing your tracking number is sent to the email address provided at checkout once your order has been collected by our carrier.
All Novahelix orders ship Australia-wide via tracked courier. All shipments include end-to-end tracking. Signature on delivery can be requested - please note this in your order comments or contact us before dispatch.
Free priority tracked shipping is included on every order. There is no minimum cart value.
Novahelix operates a 100% delivery rate. If your order has not arrived, please contact us with your order number and delivery details so we can investigate with the carrier. Where an order is confirmed as lost or undelivered, we may resend or replace the order at no additional cost, or provide a refund where replacement is not appropriate or available.
We do not promise next-day delivery. Transit times vary by destination and carrier performance.
All Novahelix orders are dispatched in plain, discreet outer packaging. No product names, compound names, or Novahelix branding appear on the external packaging. All peptide orders are packed with temperature-controlled insulated packaging and gel packs to maintain cold chain integrity during transit. This is standard practice for all orders regardless of season or destination.
Novahelix currently delivers to Australia only. We do not offer shipping to other countries at this time. Orders placed with a non-Australian delivery address will be cancelled and refunded in full.
Your tracking number is included in the dispatch confirmation email sent when your order has been collected by our carrier. Use your tracking number on the carrier's tracking portal to monitor your delivery. If you do not receive a dispatch confirmation within 2 business days of payment, please contact Novahelix1@outlook.com.
If your order has not arrived, please contact us with your order number and delivery details so we can investigate with the carrier. Where an order is confirmed as lost or undelivered, we may resend or replace the order at no additional cost, or provide a refund where replacement is not appropriate or available.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We will assess the issue and provide an appropriate resolution. Please contact us before returning any product.
Novahelix is not liable for losses resulting from incorrect delivery addresses provided by the buyer at checkout. Please ensure delivery address details are accurate before confirming your order.
Due to the nature of our products, all sales are final. We do not accept returns, refunds or exchanges for change of mind or incorrect selection.
If your order has not arrived, please contact us with your order number and delivery details so we can investigate with the carrier.
Where an order is confirmed as lost or undelivered, we may:
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We will assess the issue and provide an appropriate resolution.
Please contact us before returning any product.
All prices on our website are displayed and charged in Australian Dollars (AUD).
Our online payments are processed through our Hong Kong-based merchant accounts, including Stripe and PayPal. Although your purchase is charged in AUD, some Australian banks and card providers may classify the payment as an international transaction because our payment processing entity is located in Hong Kong.
As a result, your bank or card provider may charge an international transaction or foreign merchant fee. These fees are determined and charged by your financial institution and are not collected by us.
We recommend checking with your bank or card provider if you are unsure whether international transaction fees apply to your card.